NASA-like Command Centers are Coming to Hospitals

20 June, 2016 - John Flannery, President and CEO at GE Healthcare

I often ask those who work in other fields how they view healthcare. Do they see an industry rife with cost challenges and complexity? Do they wonder why we want to be a part of it?

They wouldn’t be wrong, but I wouldn’t choose any other job.

Yes, the volume of patients needing care is rapidly increasing, but so is the data available to make decisions about that care. Resistant diseases are smarter, but advanced technology and medicines are outsmarting those diseases.

Managing a hospital is more complex today, but building a digital and analytics infrastructure to manage these logistics is more possible than yesterday.

I saw this in action at The Johns Hopkins Hospital (JHH) this month. In the center of their campus in Baltimore, Maryland is a room with walls made of 22 high resolution screens. Numbers, charts and live video flash across them.

The hospital staff flows in and out, scanning the screens and making quick decisions based on what they see. It’s what I imagine the inside of NASA might look like before a rocket launch – in fact, JHH calls it their Capacity Command Center. From here – the first predictive patient-experience control center – the staff is running their hospital with the help of a new source: predictive analytics.

One app on these screens uses a digital-twin of the hospital to predict patient activity for the next 48 hours. Another algorithm tells the staff which room turn or patient discharge would reduce wait time. Yet another senses when pressure on a unit is nearing a dangerous situation for patient care, a rare but critical measure.

When JHH, one of the leading health institutions, told the GE Healthcare Partners team that high demand was challenging their capacity to see more patients, we worked alongside the hospital staff to find a holistic solution. In this case, it was the Capacity Command Center, including GE custom-built software that could transform how they manage operations.

Back to my earlier questions: such transformations let a business like us seize the opportunity to be more than a technology provider. Because of our scale and reach, we work with healthcare providers of all shapes and sizes across the world, from Baltimore to Bangalore, to solve similar challenges.

We have an obligation to use that vantage point to find and share solutions that work. To be a leading ideas provider.

For a 124-year old startup like GE, it’s an exciting time when we can adapt to what the world needs.

For patients, it promises to be a welcome improvement of less wait time and improved care. For clinicians, it can mean more time freed up to focus on those patients.

And if you ever want to meet people in healthcare who would never change what they do, speak with these clinicians, the care teams who work tirelessly, NASA-like Command Center or not, to help others get better.

Who wouldn’t want to be a part of that? That’s reason #2.


bio_Flannery.jpgJohn Flannery is the President and CEO of GE Healthcare, an $18 billion business unit of General Electric that provides transformational medical technologies and solutions to the global healthcare industry. GE Healthcare supports customers in over 100 countries with a broad range of services and systems, from diagnostic imaging and healthcare IT through to molecular diagnostics and life-sciences. John was appointed to his current role in October 2014.

 

13:05 min
#33 - Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, Assistant Vice President, Patient Flow of Duke University Health System Cover Image
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating ...
Apr 8 · 13:05 min
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, ...
Apr 8 · 13:05 min
20:28 min
#32 - Matthew Metsker, Director, Mission Control at Franciscan Health Cover Image
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of ...
Mar 24 · 20:28 min
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of mission control at Virginia Mason ...
Mar 24 · 20:28 min
20:56 min
#31 - Dr. Matthias Merkel, Oregon Capacity System - The First Near-Time All-Hospital Bed Capacity System Cover Image
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health ...
Mar 3 · 20:56 min
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health and Science University. They ...
Mar 3 · 20:56 min
13:55 min
#30 - Dr. Jessica Schlicher, Physician on Duty Program at Franciscan Health Cover Image
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a ...
Mar 2 · 13:55 min
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a family medicine physician, and ...
Mar 2 · 13:55 min
12:20 min
#29 - Jen Naylor, Observation Pt Expediter at Tampa General Cover Image
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen ...
Feb 8 · 12:20 min
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen Naylor, Managing Director, GE ...
Feb 8 · 12:20 min
10:20 min
#28 - Andy Day, Real Time Forecasting with Machine Learning Cover Image
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover ...
Feb 4 · 10:20 min
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover examples including forecast ...
Feb 4 · 10:20 min
18:59 min
#27 - Ian Worden, MBA, MS, MA, HFMA, CPA, System Vice President and Chief Operating Officer, Virginia Mason Franciscan Health. Cover Image
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, ...
Feb 1 · 18:59 min
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, System Vice President and Chief ...
Feb 1 · 18:59 min
17:34 min
#26 - Mary Alice Ragsdale, MSN, MBA, RN VP Operations COO, St. Anthony Hospital COO, Mission Control & Virtual Health Services​ Cover Image
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s ...
Jan 27 · 17:34 min
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s Hospital and Mission Control. Mary ...
Jan 27 · 17:34 min
20:49 min
#25 - Jim Scheulen, CAO, Johns Hopkins Capacity Command Center Cover Image
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity ...
Jan 21 · 20:49 min
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity Management and Emergency ...
Jan 21 · 20:49 min
11:37 min
#24 - Gabriella Devine, Treatment Team Workload at OHSU Cover Image
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment ...
Jan 13 · 11:37 min
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment Team Workload Tile, a new app ...
Jan 13 · 11:37 min
21:16 min
#23 - Meg Rivera, Tamas Fixler, Patient Manager at AdventHealth Cover Image
This episode describes the use, configuration and deployment of Patient Manager Tile at ...
Dec 22 · 21:16 min
This episode describes the use, configuration and deployment of Patient Manager Tile at eight AdventHealth hospitals in ...
Dec 22 · 21:16 min
11:01 min
#22 - Patient Manager Tile - A Personal Command Center for Caregivers Cover Image
This is Patient Manager, the Tile that puts a command center at every caregiver’s ...
Oct 29 · 11:01 min
This is Patient Manager, the Tile that puts a command center at every caregiver’s fingertips. Patient Manager helps ...
Oct 29 · 11:01 min
04:39 min
#21 - Patient Manager Tile - Profiles and Search Cover Image
It's so important that users can work at speed in the Patient Manager Tile. This video ...
Oct 15 · 04:39 min
It's so important that users can work at speed in the Patient Manager Tile. This video shows a bit about profiles and ...
Oct 15 · 04:39 min
04:19 min
#20 - Patient Manager Tile with Downgrade Module Cover Image
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
05:52 min
#19 - Advanced Illness Tile Cover Image
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced ...
Sep 28 · 05:52 min
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced illness and may be planning ...
Sep 28 · 05:52 min
07:02 min
#18 - Patient Manager Tile Introduction Cover Image
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary ...
Jul 14 · 07:02 min
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary teams to problem solve in Real ...
Jul 14 · 07:02 min
06:25 min
#17 - Procedural Snapshot Tile Cover Image
The Procedural Snapshot Tile provides situational awareness as well as patient-level ...
Jul 9 · 06:25 min
The Procedural Snapshot Tile provides situational awareness as well as patient-level actionable alerts to help keep ...
Jul 9 · 06:25 min
06:34 min
#16 - Obstetrics and Neonatal Tile Cover Image
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve ...
Jul 7 · 06:34 min
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve the situational awareness for ...
Jul 7 · 06:34 min
06:14 min
#15 - Anesthesia Exceptions Tile Cover Image
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex ...
Jun 30 · 06:14 min
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex procedural cases across an array of ...
Jun 30 · 06:14 min
07:37 min
#14 - ED Expediter Tile Cover Image
The ED Expediter Tile is useful in advancing patients through emergency departments and ...
Jun 25 · 07:37 min
The ED Expediter Tile is useful in advancing patients through emergency departments and providing patient level alerts ...
Jun 25 · 07:37 min
06:02 min
#13 - Transfers Tile Cover Image
The Transfers Tile aggregates information on the individual patients queued to transfer ...
Jun 23 · 06:02 min
The Transfers Tile aggregates information on the individual patients queued to transfer into the system.
Jun 23 · 06:02 min
14:18 min
#12 - Discharge Barriers Tile Cover Image
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate ...
Jun 18 · 14:18 min
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate patients who are identified ...
Jun 18 · 14:18 min
10:31 min
#11 - Boarders Tile Cover Image
The Boarders Tile provides facility and system level visibility to all inbound pressure ...
Jun 16 · 10:31 min
The Boarders Tile provides facility and system level visibility to all inbound pressure on the system to take patients ...
Jun 16 · 10:31 min
14:43 min
#10 - Capacity Snapshot Tile Cover Image
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after ...
Jun 11 · 14:43 min
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after we process decisions.
Jun 11 · 14:43 min
07:36 min
#09 - Critical Resources Tile Cover Image
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
06:46 min
#08 - Infectious Disease Tile Cover Image
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides ...
Jun 4 · 06:46 min
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides visualization of patient load ...
Jun 4 · 06:46 min
05:08 min
#07 - Post Acute Placement Tile Cover Image
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement ...
Jun 2 · 05:08 min
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement of patients from an inpatient ...
Jun 2 · 05:08 min
06:49 min
#06 - Imaging Expediter Tile Cover Image
The Imaging Expediter Tile provides Real Time visibility to available capacity by ...
May 28 · 06:49 min
The Imaging Expediter Tile provides Real Time visibility to available capacity by modality and supports operational ...
May 28 · 06:49 min
04:20 min
#05 - Care Progression Tile Cover Image
The Care Progression Tile provides hospitals the ability to track patients throughout ...
May 26 · 04:20 min
The Care Progression Tile provides hospitals the ability to track patients throughout their inpatient stay.
May 26 · 04:20 min
05:15 min
#04 - Risk of Harm Tile Cover Image
The Risk of Harm Tile provides visibility to track variations in practice versus hospital ...
May 21 · 05:15 min
The Risk of Harm Tile provides visibility to track variations in practice versus hospital defined care plans.
May 21 · 05:15 min
05:51 min
#03 - Seniors Care Tile Cover Image
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit ...
May 19 · 05:51 min
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit receive best practice care in ...
May 19 · 05:51 min
08:46 min
#02 - Discharge Planning and Escalation Tile Cover Image
The Discharge Planning Tile empowers rounding across the system by providing a fast way ...
May 14 · 08:46 min
The Discharge Planning Tile empowers rounding across the system by providing a fast way to review patients, log ...
May 14 · 08:46 min
06:34 min
#01 - Clinical Deterioration Tile Cover Image
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of ...
Aug 1 · 06:34 min
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of the most critically ill ...
Aug 1 · 06:34 min