Case Study: Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) embarks on operational transformation
See how BTHFT addressed five strategic objectives through the deployment of their command centre:
- Relieve pressure on the emergency department
- Better match bed and staff capacity to demand
- Improve care and length-of-stay
- Improve situational awareness and support better decision-making
- Limit unwarranted variation and waste by standardising processes
Sajid Azeb, BTHFT’s Chief Operating Officer and Deputy CEO describes their Command Centre like this: “It is the heart or the brain of the organisation, it is front and centre of everything we do. I’d describe it as air traffic control - it’s the central area where you have all the information on who is coming in and who is going out.”