Case Study : Command Center Helps Improve Patient Flow, Saving $20M in First Year at The Queen’s Health Systems
The Queen’s Health Systems in Hawaii deployed a command center that supports several interconnected length of stay (LOS) and patient flow initiatives.
In the first year after opening the Aukahi Command Center, Queen’s achieved powerful outcomes, including:
- $20M in savings through reduced LOS
- 1.07 day decrease in LOS
- Increase in ED throughput and decrease ED boarding
- Increase acceptance of transfers
A key to their success: putting clinical care improvements at the center of the initiatives, with support from the executive team.
Ashley Shearer, LCSW, CSAC, Senior Director of Care Coordination & Patient Flow at The Queen’s Health Systems, explained, “Once we moved length of stay from a financial discussion to a clinical discussion focused on patient care safety and quality--with support from the CEO and CFO--we were positioned to address the issues more effectively.”