Meet the Practice: Care Design and Delivery

1 February, 2016

Meet the Practice: Care Design and Delivery

Over the next two weeks, GE Healthcare Camden Group will share insights into our five newly aligned practice areas that consist of:

  • Care Design and Delivery
  • Population Health Management
  • Strategy and Leadership
  • Physician Services
  • Financial Advisory and Transactions

Care Design and Delivery

Practice Lead: Geoffrey Martin, Executive Vice President

Explain the needs and problems you solve for clients through this practice.

There is a new level of consumerism that is driving better access and a more efficient patient experience. This new paradigm of patient access calls for a health system to provide a remarkable experience for every consumer at any time and underscores a shift from patient satisfaction to patient engagement and loyalty.

But at the same time, capital and operational budgets are shrinking and facility expansion is a last resort.   Acute-care settings must re-think about where and how they deliver care. This calls for in-depth analysis surrounding an organization’s capacity strategy affecting both inpatient and outpatient populations.

Ultimately, our practice strives to work with healthcare systems to:

  • Improve clinical outcomes
  • Improve operational efficiencies
  • Increase patient volume across the system
  • Respond to opportunities from healthcare reform
  • Improve financial performance
  • Enhance consumer loyalty
  • Enhance staff and physician satisfaction

What types of organizations need your services?

We work with hospital systems and academic medical centers that are seeking support in:

  • Care access, design, and management
  • Capacity optimization and patient flow
  • Workforce management
  • Hospital-wide turnarounds
  • Facility design powered by GE’s Hospital of the Future capability
  • Analytics for hospital operations and clinical transformation
  • Command Centers for healthcare

What is the value or ROI that is provided by solving these challenges?

Our involvement with our clients yields a reduction in capital and labor costs, revenue enhancement (“good volume”), patient and staff satisfaction, and a targeted 4:1 ROI in Year 1. We work with our clients to design solutions that are specific to their needs and leverage capabilities across GE Healthcare Camden Group.

What synergies differentiate this practice area (and GE Healthcare Camden Group)?

We have a comprehensive team of people (encompassing strategy + operations + clinical + finance + analytics and technology) to better define desired outcomes and provide a more complete path forward, and we’re able to assist in all areas as needed. 

We pride ourselves on being technology agnostic—working with clients in a problem-back approach from strategy through implementation with an intense focus on sustained outcomes. Our ability to reach into the GE Store is a huge advantage and allows us to operate in a place where only GE can provide solutions.