Outcomes

Command Centers have helped health systems to reduce costs and length of stay, increase efficiency, improve growth, accelerate throughput, and improve staff satisfaction.

Real Time healthcare delivers proven outcomes

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Artificial Intelligence Delivers Real Savings To Tampa General

20,000
20,000 Excess Days Eliminated
12 hrs
Reduced average length of stay by half a day from 6.0 days to 5.5 days
25
Reduced emergency room diversion by 25% for its level one trauma center
20 m
$40 million in savings by reducing system-wide inefficiencies.
Healthcare IT NEWS

Virginia Mason Franciscan Health's Mission Control Command Center One-Year Impact

1,423
Additional days created to care for more patients
112
Scans Expedited to Help Patients Return Home Sooner
68
Patient Surgeries Mitigated
10
Reduction in Bed Request Turnaround Times for Quicker Patient Care
561
Patients Able to Leave the Hospital More Quickly
142
Patients Received Critical Patient Safety Interventions
2,051
Patient Hours Saved
39
Patients Converted from Observation to Inpatient to Accommodate their Growing Care Needs
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Johns Hopkins Command Center

15
15 bed equivalents
24
24 month payback
65
Increase in complex transfers
6
Increase in admissions
25
Less ED holds
70
Less OR holds
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OHSU Mission Control

8
8 bed equivalents
18
18 month payback
913
Increased acute complex transfers
519
Increased admissions to partner hospitals
3.4
Occupancy Increase
..24
Case Mix Increase
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Humber River Command Centre

34
34 bed equivalents
18
18 month payback
8
Increase in admissions
23
Reduction in ED boarding hours
38
Reduction in U/S turnaround time
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Humber River Hospital Transforms Patient Care in World First

35
extra beds

Initially, the Command Centre was set up to keep the hospital running smoothly. It organized the flow of patients and treatments so efficiently, says hospital President and CEO Barbara Collins, “It gave us the equivalent of 35 extra beds.”

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The Hospital Will See You Now

30
faster bed assignments

Emergency room patients are assigned a bed 30% faster

70
transfer delays

Transfer delays from operating rooms have been reduced by 70%

63
sooner dispatches

Ambulances are dispatched 63 minutes sooner to pick up patients from other hospitals

60
more patients accepted

The ability to accept patients with complex medical conditions from other regional and national hospitals has improved by 60%

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Canadian Hospital 1st to Install Imaging App in AI digital Command Center

8
daily visits

Since the installation of its command center, a report published in September by Frost & Sullivan found that HRH has experienced an eight percent increase in daily visits

23
patient move times

A 23 percent decrease in the time it takes to move a patient from the ED to their inpatient bed

52
acute conservable beds

A 45 percent reduction in inpatient bed cleaning wait time, and reduced acute conservable beds by 52 percent

6.5m
savings

It’s the equivalent of 23 beds without the need for additional infrastructure or staff and has equated to $6.5 million in savings

14
turnaround time

In the last year, the Tile has added to these statistics by improving inpatient exam turnaround times for CT scans by eight percent, MRIs by 10 percent and ultrasounds by 14 percent

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AI and Predictive Analytics Enable Tampa General to Save $10 Million, Reduce LOS

10m
Savings in Reduced Inefficiencies

John Couris, president and CEO of Tampa General Hospital in Florida, says the proof is unequivocal. After less than a year of operation, the 1,007-bed nonprofit academic medical center has saved about $10 million by reducing inefficiencies

50
length of stay

and decreased average length of stay by nearly half a day per patient

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How OHSU and GE Healthcare are solving a major headache: Patient logistics

7x
return-on investment

Mission Control has created the equivalent of 7.4 beds a day at the main campus, while the two smaller hospitals have accepted more than 500 transfer patients. The return-on investment has been seven times what OHSU invested

554
more transfer patients

OHSU this fiscal year has accepted 554 more transfer patients, or 6.4 percent more than 2017

96
transfer acceptance rate

Declined 92 fewer transfer patients, an 18 percent reduction, increased the transfer acceptance rate to 96 percent, a 1 percent improvement

7.4
more beds per day

Transferred 519 patients to partner hospitals, created 7.4 beds per day at the main campus, 2.4 of which are utilized for non-transfer patients

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AdventHealth Uses AI to Balance Capacity Issues Among 9 Hospitals

750
less patients turned away

The number of patients turned away each month declined from 17 a month in 2018 to two per month for the first six months of 2019.

2x
patients transferred from the ED

Mission Control enabled AdventHealth to double the number of patients transferred from the ED at a hospital with high-demand beds to a facility with greater capacity. These "overcapacity lateral transfers" increased from 120 during the first quarter of 2018 to 241 during the same period in 2019.

19:22 min
#39 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Sepsis Nurse Specialist, Clare Nandha Cover Image
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by ...
Jul 21 · 19:22 min
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by Clare Nandha, Lead Sepsis Nurse at ...
Jul 21 · 19:22 min
35:00 min
#38 - CEO Barb Collins on Clinical Apps for Safety & Quality at Humber River Hospital Cover Image
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's ...
Jul 13 · 35:00 min
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's command center. They’ll cover a ...
Jul 13 · 35:00 min
21:07 min
#37 - Perinatal Care with Humber River Hospital's Dr. Andre LaRoche and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki ...
Jun 15 · 21:07 min
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki from Humber River Hospital. ...
Jun 15 · 21:07 min
16:11 min
#36 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Chief Nurse, Karen Dawber Cover Image
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be ...
Jun 3 · 16:11 min
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be speaking with Karen Dawber of ...
Jun 3 · 16:11 min
15:30 min
#35 - Dr. Peter Chang, VP of Care Transitions at Tampa General Hospital Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General ...
May 10 · 15:30 min
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General Hospital. They discuss regional Covid ...
May 10 · 15:30 min
22:19 min
#34 - Patient Deterioration with Humber River Hospital's Dr. Susan Tory, Jane Casey and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi ...
Apr 27 · 22:19 min
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi Solanki from Humber River ...
Apr 27 · 22:19 min
13:05 min
#33 - Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, Assistant Vice President, Patient Flow of Duke University Health System Cover Image
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating ...
Apr 8 · 13:05 min
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, ...
Apr 8 · 13:05 min
20:28 min
#32 - Matthew Metsker, Director, Mission Control at Franciscan Health Cover Image
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of ...
Mar 24 · 20:28 min
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of mission control at Virginia Mason ...
Mar 24 · 20:28 min
20:56 min
#31 - Dr. Matthias Merkel, Oregon Capacity System - The First Near-Time All-Hospital Bed Capacity System Cover Image
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health ...
Mar 3 · 20:56 min
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health and Science University. They ...
Mar 3 · 20:56 min
13:55 min
#30 - Dr. Jessica Schlicher, Physician on Duty Program at Franciscan Health Cover Image
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a ...
Mar 2 · 13:55 min
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a family medicine physician, and ...
Mar 2 · 13:55 min
12:20 min
#29 - Jen Naylor, Observation Pt Expediter at Tampa General Cover Image
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen ...
Feb 8 · 12:20 min
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen Naylor, Managing Director, GE ...
Feb 8 · 12:20 min
10:20 min
#28 - Andy Day, Real Time Forecasting with Machine Learning Cover Image
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover ...
Feb 4 · 10:20 min
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover examples including forecast ...
Feb 4 · 10:20 min
18:59 min
#27 - Ian Worden, MBA, MS, MA, HFMA, CPA, System Vice President and Chief Operating Officer, Virginia Mason Franciscan Health. Cover Image
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, ...
Feb 1 · 18:59 min
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, System Vice President and Chief ...
Feb 1 · 18:59 min
17:34 min
#26 - Mary Alice Ragsdale, MSN, MBA, RN VP Operations COO, St. Anthony Hospital COO, Mission Control & Virtual Health Services​ Cover Image
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s ...
Jan 27 · 17:34 min
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s Hospital and Mission Control. Mary ...
Jan 27 · 17:34 min
20:49 min
#25 - Jim Scheulen, CAO, Johns Hopkins Capacity Command Center Cover Image
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity ...
Jan 21 · 20:49 min
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity Management and Emergency ...
Jan 21 · 20:49 min
11:37 min
#24 - Gabriella Devine, Treatment Team Workload at OHSU Cover Image
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment ...
Jan 13 · 11:37 min
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment Team Workload Tile, a new app ...
Jan 13 · 11:37 min
21:16 min
#23 - Meg Rivera, Tamas Fixler, Patient Manager at AdventHealth Cover Image
This episode describes the use, configuration and deployment of Patient Manager Tile at ...
Dec 22 · 21:16 min
This episode describes the use, configuration and deployment of Patient Manager Tile at eight AdventHealth hospitals in ...
Dec 22 · 21:16 min
11:01 min
#22 - Patient Manager Tile - A Personal Command Center for Caregivers Cover Image
This is Patient Manager, the Tile that puts a command center at every caregiver’s ...
Oct 29 · 11:01 min
This is Patient Manager, the Tile that puts a command center at every caregiver’s fingertips. Patient Manager helps ...
Oct 29 · 11:01 min
04:39 min
#21 - Patient Manager Tile - Profiles and Search Cover Image
It's so important that users can work at speed in the Patient Manager Tile. This video ...
Oct 15 · 04:39 min
It's so important that users can work at speed in the Patient Manager Tile. This video shows a bit about profiles and ...
Oct 15 · 04:39 min
04:19 min
#20 - Patient Manager Tile with Downgrade Module Cover Image
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
05:52 min
#19 - Advanced Illness Tile Cover Image
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced ...
Sep 28 · 05:52 min
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced illness and may be planning ...
Sep 28 · 05:52 min
07:02 min
#18 - Patient Manager Tile Introduction Cover Image
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary ...
Jul 14 · 07:02 min
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary teams to problem solve in Real ...
Jul 14 · 07:02 min
06:25 min
#17 - Procedural Snapshot Tile Cover Image
The Procedural Snapshot Tile provides situational awareness as well as patient-level ...
Jul 9 · 06:25 min
The Procedural Snapshot Tile provides situational awareness as well as patient-level actionable alerts to help keep ...
Jul 9 · 06:25 min
06:34 min
#16 - Obstetrics and Neonatal Tile Cover Image
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve ...
Jul 7 · 06:34 min
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve the situational awareness for ...
Jul 7 · 06:34 min
06:14 min
#15 - Anesthesia Exceptions Tile Cover Image
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex ...
Jun 30 · 06:14 min
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex procedural cases across an array of ...
Jun 30 · 06:14 min
07:37 min
#14 - ED Expediter Tile Cover Image
The ED Expediter Tile is useful in advancing patients through emergency departments and ...
Jun 25 · 07:37 min
The ED Expediter Tile is useful in advancing patients through emergency departments and providing patient level alerts ...
Jun 25 · 07:37 min
06:02 min
#13 - Transfers Tile Cover Image
The Transfers Tile aggregates information on the individual patients queued to transfer ...
Jun 23 · 06:02 min
The Transfers Tile aggregates information on the individual patients queued to transfer into the system.
Jun 23 · 06:02 min
14:18 min
#12 - Discharge Barriers Tile Cover Image
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate ...
Jun 18 · 14:18 min
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate patients who are identified ...
Jun 18 · 14:18 min
10:31 min
#11 - Boarders Tile Cover Image
The Boarders Tile provides facility and system level visibility to all inbound pressure ...
Jun 16 · 10:31 min
The Boarders Tile provides facility and system level visibility to all inbound pressure on the system to take patients ...
Jun 16 · 10:31 min
14:43 min
#10 - Capacity Snapshot Tile Cover Image
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after ...
Jun 11 · 14:43 min
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after we process decisions.
Jun 11 · 14:43 min
07:36 min
#09 - Critical Resources Tile Cover Image
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
06:46 min
#08 - Infectious Disease Tile Cover Image
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides ...
Jun 4 · 06:46 min
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides visualization of patient load ...
Jun 4 · 06:46 min
05:08 min
#07 - Post Acute Placement Tile Cover Image
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement ...
Jun 2 · 05:08 min
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement of patients from an inpatient ...
Jun 2 · 05:08 min
06:49 min
#06 - Imaging Expediter Tile Cover Image
The Imaging Expediter Tile provides Real Time visibility to available capacity by ...
May 28 · 06:49 min
The Imaging Expediter Tile provides Real Time visibility to available capacity by modality and supports operational ...
May 28 · 06:49 min
04:20 min
#05 - Care Progression Tile Cover Image
The Care Progression Tile provides hospitals the ability to track patients throughout ...
May 26 · 04:20 min
The Care Progression Tile provides hospitals the ability to track patients throughout their inpatient stay.
May 26 · 04:20 min
05:15 min
#04 - Risk of Harm Tile Cover Image
The Risk of Harm Tile provides visibility to track variations in practice versus hospital ...
May 21 · 05:15 min
The Risk of Harm Tile provides visibility to track variations in practice versus hospital defined care plans.
May 21 · 05:15 min
05:51 min
#03 - Seniors Care Tile Cover Image
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit ...
May 19 · 05:51 min
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit receive best practice care in ...
May 19 · 05:51 min
08:46 min
#02 - Discharge Planning and Escalation Tile Cover Image
The Discharge Planning Tile empowers rounding across the system by providing a fast way ...
May 14 · 08:46 min
The Discharge Planning Tile empowers rounding across the system by providing a fast way to review patients, log ...
May 14 · 08:46 min
06:34 min
#01 -  Cover Image
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of ...
Aug 1 · 06:34 min
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of the most critically ill ...
Aug 1 · 06:34 min