Johns Hopkins Capacity Command Center Creates a New Center of Gravity

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More than five years after its launch, the Judy Reitz Capacity Command Center at Johns Hopkins Medicine continues to deliver powerful operational efficiencies that improve care delivery.

By bringing together analytics, artificial intelligence and decision-makers in one place, the Command Center helps Johns Hopkins better manage patient care, experience, volume, and flow. That’s an enormous improvement over the patient throughput challenges that were the impetus for the deployment of the Command Center. Back then, backlogs, bottlenecks, and patient holds negatively impacted the patient experience. Now, the Command Center is an internationally recognized model of excellence.

Beds capacity created
Point increase in bed utilization
Increase In Complex Transfers
Improvement in Bed Assignment Time
Reduction in OR holds
43 m
Improvement in ambulance dispatch time