Humber River Health’s Command Centre Helps Close Care Gaps Proactively

At Humber River Health in Toronto, their command centre is essential to streamlined operations and patient care delivery.

“It’s where we know everything that’s going on in the hospital and we take action,” explains Jane Casey, director of emergency and command centre at Humber River. “Honestly, you wouldn’t fly on a plane without an air traffic control department, why would you ever have a big complex hospital without a command centre?”

Humber River Health’s command centre was launched in 2017 – the first-of-its kind in Canada. In the state-of-the-art, 4,500 square foot facility, a team of professionals from across the health-care spectrum use aggregated data from across the system to take informed action. They can analyze patient movements, monitor the status of the emergency room, and anticipate potential gaps in care – and then resolve them before they happen.

After the onset of COVID-19 in 2020, the hospital launched new command centre technology to monitor patient surges and more effectively manage their pandemic response and planning.