‘It’ll change the future of pediatric healthcare’: New command center can improve care at a Missouri Hospital

Becker's Hospital Review

5 May 2023
Children's Mercy Kansas City (Mo.) is the first freestanding pediatric hospital to open a command center that tracks patients from admission to discharge, reduces clinician administrative burden and centralizes hospital operations.

The Patient Progression Hub is a 6,000-square-foot hub that uses predictive AI and analytics that identify and solve problems. Key operational and clinical staff are co-located in the center, improving care delivery across the organization. "The goal here is to keep bedside care at the bedside," said Dr. Jennifer Watts, emergency medicine physician and Chief Patient Progression Medical Officer at Children’s Mercy. "[The hub] takes the administrative burden off of clinicians so they can do what they do best, and they can take care of that patient."

Using the technology’s analytical and predictive capabilities, staff can make better decisions to streamline patient flow and improve outcomes for both providers and patients. "It allows us to really start to predict and plan a lot of our census information, a lot of our day-to-day information," Dr. Watts said. "We can become more proactive than we ever have been instead of being reactive and trying to play catch up. That adds to job satisfaction as well as better outcomes for our kids.”

Stephanie Meyer, RN, chief nursing officer at Children's Mercy, told Becker's, "It'll change the future of pediatric healthcare and not only the way we deliver it, but the outcomes that we see and the pace at which we see them … and it looks really sick. We all like to be down there in this space. It's phenomenal to watch it in motion and to see it play out."