About us

Clinical Command Centers, part of the Edison ecosystem, is an organically created business unit within GE Healthcare. Its purpose is to serve caregivers.

Your Dedicated Healthcare Partner

The Command Center team strives for a culture of humility, kindness, commitment to excellence, inclusion and innovation.

The team is organized in four pillars which work cross-functionally to deliver for clients: consulting, analytics consulting, software engineering, and data integration. The software development teams are located near Chicago, Illinois and Bristol, UK.

More than anything the Command Center team is motivated to serve caregivers. 

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2020 Best Practices Award
2020 Best Practices Award

GE Healthcare Named “2020 Global Company of the Year” by Frost & Sullivan for its AI-based Command Centers

2020 Vault Rankings
2020 Vault Rankings

#1 Best Consulting Firms for Innovation

2018 Global Visionary Innovation Leadership Award
2018 Global Visionary Innovation Leadership Award

Commended by Frost & Sullivan for Impacting Broad Range of Patient and Caregiver Challenges

HTN Awards 2019
HTN Awards 2019

GE, The Bradford Command Centre Transformation Programme

Meet the Global Command Center Team at GE Healthcare

Our team uses artificial intelligence in Real Time to support the optimal delivery of patient care, hubs to monitor performance and learn and launch improvement programs and focal points to drive a transparent, integrated culture.

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The Story of Command Center

2008

Helping clients with patient flow and safety

The focus from 2008 to 2013 was helping clients with patient flow and safety, service line strategy, and management systems. For example, by reinventing block schedules and surgical flow in hospital perioperative departments.

2008
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2012

Hospital of the Future (HoF) team integrated into Command Center team

The HoF toolkit was born at GE’s Global Research Center in 2003 and put into practice by GE Healthcare initially to help design more efficient new hospitals.

Over time the HoF toolkit has expanded to include both discrete-event and agent-based simulation models of patient flow in hospitals, hospital networks and outpatient facilities.

The Command Center team has used HoF simulations to target improvement strategies at more than 75 hospitals in 10 countries.

For more than 40 of those hospitals, the HoF model is maintained for years and used on an ongoing basis to test possible changes to bed base, surgical schedules, staffing models, and costs based on various growth and model of care scenarios.

With the addition of HoF, the Command Center team began to increasingly integrate advanced analytics into performance improvement work. For example with a tool for block schedule design, and a tool to target the optimal bed assignments for a cohort of patients.

2012
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2013

Command Center team worked with the city of Rio de Janeiro to imagine a Health Command Center

Although the Rio center was never built, the work energized the Command Center team‘s thinking and inspired ideas that led to the creation of a new Command Center Department with The Johns Hopkins Hospital in Baltimore, Maryland USA.

The Judy Reitz Command Center at the Johns Hopkins Hospital went live in February 2016 initially with six and later growing to 12 analytic apps or "Tiles".

2013
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2017

Continued Expansion

Humber River Hospital’s Clinical Command Centre went live in Toronto Canada in November, 2017.

Health System Command Center went live at Oregon Health Sciences University(OHSU) in Portland Oregon only two weeks later, in December 2017.

2017
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2019

Command Center Ecosystem reaches new heights

In August of 2019 the Command Center Ecosystem reached new heights with the openings of Tampa General’s CareComm Command Center in Tampa Florida, AdventHealth Mission Control in Orlando, Florida and CHI Franciscan Mission Control in Tacoma Washington.

In October 2019, Mission Health opened their Interventional Platform Command Center in Asheville, North Carolina.

In September 2019, the Kingdom of Saudi Arabia opened the MOH’s National Health Command Center in Riyadh, Saudi Arabia.

In November 2019, Europe’s first Command Centre opened at NHS Bradford Teaching Hospitals Foundation Trust in Bradford, England.

2019
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2020

In July 2020, Dubai Health Authority opened DHA Command Center in Dubai, United Arab Emirates

In developing a change transformation management framework in line with the DHA’s strategic goals, GE Healthcare Partners addressed four primary areas: operating models, management practices, corporate culture, and organisational readiness.

2020
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2017 - Present

The Power of Tiles

Tiles, which are apps on the Command Center Software Platform, that put actionable information at the fingertips of caregivers of all types.

History of Tiles

2017

Care Progression Tile
First deployed at Humber River Hospital in 2017

2018

Census Forecast Tile
Uses machine learning to forecast unit-level census each hour for the next 48 hours, first deployed at The Johns Hopkins Hospital in 2018.

Discharge Planning Tile
Created in collaboration with Mission Health in 2018, which uses machine-learning to forecast each patients date of discharge readiness.

2019

Patient Deterioration Tile
Jointly deployed by Humber River Hospital and Bradford Royal Infirmary in 2019.

Seniors Care Tile
First deployed with Humber River Hospital in 2019.

Sepsis Tile
First deployed with OHSU Mission Control in 2019.

2020

Observation Management Tile
First deployed with CHI Franciscan Mission Control in 2020.

Patient Manager Tile
The Patient Manager Tile is bringing Tiles to new heights driven by AdventHealth Mission Control, TGH CareComm and CHIF Mission Control in 2020.

COVID Tiles
The Command Center Ecosystem expanded rapidly during the COVID-19 pandemic with Covid Tiles deployed for more than 150 hospitals, including a state-wide system for managing beds and vents across all health systems in the state of Oregon USA.

2017 - Present
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Today

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The Command Center team serves over 500 hospitals in the US, Canada, United Kingdom, Netherlands, UAE and Saudi Arabia.

The library of Tiles has evolved to support topics ranging from ED flow to surgery to patient deterioration to cohort management to discharge to outpatient transitions to clinic growth and so many more.

GE’s Command Center Software Platform, part of GE Healthcare’s Edison ecosystem, which hosts the Tiles, ingests between 50,000 and 120,000 messages every minute from dozens of different health-IT systems.

Within 30 seconds these are processed into longitudinal data models, various algorithms are applied, and actionable insights are delivered to users in a Tiles which are fine-tuned to their specific individual interests.

At last count, Tiles were forecasting more than 150 different alerts, flags and criteria every minute. Each according to local care protocol and delivered in-context by-exception in the Tile.

Mission Control staff and caregivers across the continuum put these insights into action.

19:22 min
#39 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Sepsis Nurse Specialist, Clare Nandha Cover Image
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by ...
Jul 21 · 19:22 min
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by Clare Nandha, Lead Sepsis Nurse at ...
Jul 21 · 19:22 min
35:00 min
#38 - CEO Barb Collins on Clinical Apps for Safety & Quality at Humber River Hospital Cover Image
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's ...
Jul 13 · 35:00 min
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's command center. They’ll cover a ...
Jul 13 · 35:00 min
21:07 min
#37 - Perinatal Care with Humber River Hospital's Dr. Andre LaRoche and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki ...
Jun 15 · 21:07 min
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki from Humber River Hospital. ...
Jun 15 · 21:07 min
16:11 min
#36 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Chief Nurse, Karen Dawber Cover Image
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be ...
Jun 3 · 16:11 min
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be speaking with Karen Dawber of ...
Jun 3 · 16:11 min
15:30 min
#35 - Dr. Peter Chang, VP of Care Transitions at Tampa General Hospital Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General ...
May 10 · 15:30 min
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General Hospital. They discuss regional Covid ...
May 10 · 15:30 min
22:19 min
#34 - Patient Deterioration with Humber River Hospital's Dr. Susan Tory, Jane Casey and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi ...
Apr 27 · 22:19 min
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi Solanki from Humber River ...
Apr 27 · 22:19 min
13:05 min
#33 - Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, Assistant Vice President, Patient Flow of Duke University Health System Cover Image
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating ...
Apr 8 · 13:05 min
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, ...
Apr 8 · 13:05 min
20:28 min
#32 - Matthew Metsker, Director, Mission Control at Franciscan Health Cover Image
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of ...
Mar 24 · 20:28 min
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of mission control at Virginia Mason ...
Mar 24 · 20:28 min
20:56 min
#31 - Dr. Matthias Merkel, Oregon Capacity System - The First Near-Time All-Hospital Bed Capacity System Cover Image
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health ...
Mar 3 · 20:56 min
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health and Science University. They ...
Mar 3 · 20:56 min
13:55 min
#30 - Dr. Jessica Schlicher, Physician on Duty Program at Franciscan Health Cover Image
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a ...
Mar 2 · 13:55 min
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a family medicine physician, and ...
Mar 2 · 13:55 min
12:20 min
#29 - Jen Naylor, Observation Pt Expediter at Tampa General Cover Image
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen ...
Feb 8 · 12:20 min
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen Naylor, Managing Director, GE ...
Feb 8 · 12:20 min
10:20 min
#28 - Andy Day, Real Time Forecasting with Machine Learning Cover Image
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover ...
Feb 4 · 10:20 min
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover examples including forecast ...
Feb 4 · 10:20 min
18:59 min
#27 - Ian Worden, MBA, MS, MA, HFMA, CPA, System Vice President and Chief Operating Officer, Virginia Mason Franciscan Health. Cover Image
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, ...
Feb 1 · 18:59 min
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, System Vice President and Chief ...
Feb 1 · 18:59 min
17:34 min
#26 - Mary Alice Ragsdale, MSN, MBA, RN VP Operations COO, St. Anthony Hospital COO, Mission Control & Virtual Health Services​ Cover Image
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s ...
Jan 27 · 17:34 min
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s Hospital and Mission Control. Mary ...
Jan 27 · 17:34 min
20:49 min
#25 - Jim Scheulen, CAO, Johns Hopkins Capacity Command Center Cover Image
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity ...
Jan 21 · 20:49 min
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity Management and Emergency ...
Jan 21 · 20:49 min
11:37 min
#24 - Gabriella Devine, Treatment Team Workload at OHSU Cover Image
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment ...
Jan 13 · 11:37 min
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment Team Workload Tile, a new app ...
Jan 13 · 11:37 min
21:16 min
#23 - Meg Rivera, Tamas Fixler, Patient Manager at AdventHealth Cover Image
This episode describes the use, configuration and deployment of Patient Manager Tile at ...
Dec 22 · 21:16 min
This episode describes the use, configuration and deployment of Patient Manager Tile at eight AdventHealth hospitals in ...
Dec 22 · 21:16 min
11:01 min
#22 - Patient Manager Tile - A Personal Command Center for Caregivers Cover Image
This is Patient Manager, the Tile that puts a command center at every caregiver’s ...
Oct 29 · 11:01 min
This is Patient Manager, the Tile that puts a command center at every caregiver’s fingertips. Patient Manager helps ...
Oct 29 · 11:01 min
04:39 min
#21 - Patient Manager Tile - Profiles and Search Cover Image
It's so important that users can work at speed in the Patient Manager Tile. This video ...
Oct 15 · 04:39 min
It's so important that users can work at speed in the Patient Manager Tile. This video shows a bit about profiles and ...
Oct 15 · 04:39 min
04:19 min
#20 - Patient Manager Tile with Downgrade Module Cover Image
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
05:52 min
#19 - Advanced Illness Tile Cover Image
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced ...
Sep 28 · 05:52 min
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced illness and may be planning ...
Sep 28 · 05:52 min
07:02 min
#18 - Patient Manager Tile Introduction Cover Image
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary ...
Jul 14 · 07:02 min
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary teams to problem solve in Real ...
Jul 14 · 07:02 min
06:25 min
#17 - Procedural Snapshot Tile Cover Image
The Procedural Snapshot Tile provides situational awareness as well as patient-level ...
Jul 9 · 06:25 min
The Procedural Snapshot Tile provides situational awareness as well as patient-level actionable alerts to help keep ...
Jul 9 · 06:25 min
06:34 min
#16 - Obstetrics and Neonatal Tile Cover Image
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve ...
Jul 7 · 06:34 min
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve the situational awareness for ...
Jul 7 · 06:34 min
06:14 min
#15 - Anesthesia Exceptions Tile Cover Image
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex ...
Jun 30 · 06:14 min
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex procedural cases across an array of ...
Jun 30 · 06:14 min
07:37 min
#14 - ED Expediter Tile Cover Image
The ED Expediter Tile is useful in advancing patients through emergency departments and ...
Jun 25 · 07:37 min
The ED Expediter Tile is useful in advancing patients through emergency departments and providing patient level alerts ...
Jun 25 · 07:37 min
06:02 min
#13 - Transfers Tile Cover Image
The Transfers Tile aggregates information on the individual patients queued to transfer ...
Jun 23 · 06:02 min
The Transfers Tile aggregates information on the individual patients queued to transfer into the system.
Jun 23 · 06:02 min
14:18 min
#12 - Discharge Barriers Tile Cover Image
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate ...
Jun 18 · 14:18 min
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate patients who are identified ...
Jun 18 · 14:18 min
10:31 min
#11 - Boarders Tile Cover Image
The Boarders Tile provides facility and system level visibility to all inbound pressure ...
Jun 16 · 10:31 min
The Boarders Tile provides facility and system level visibility to all inbound pressure on the system to take patients ...
Jun 16 · 10:31 min
14:43 min
#10 - Capacity Snapshot Tile Cover Image
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after ...
Jun 11 · 14:43 min
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after we process decisions.
Jun 11 · 14:43 min
07:36 min
#09 - Critical Resources Tile Cover Image
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
06:46 min
#08 - Infectious Disease Tile Cover Image
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides ...
Jun 4 · 06:46 min
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides visualization of patient load ...
Jun 4 · 06:46 min
05:08 min
#07 - Post Acute Placement Tile Cover Image
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement ...
Jun 2 · 05:08 min
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement of patients from an inpatient ...
Jun 2 · 05:08 min
06:49 min
#06 - Imaging Expediter Tile Cover Image
The Imaging Expediter Tile provides Real Time visibility to available capacity by ...
May 28 · 06:49 min
The Imaging Expediter Tile provides Real Time visibility to available capacity by modality and supports operational ...
May 28 · 06:49 min
04:20 min
#05 - Care Progression Tile Cover Image
The Care Progression Tile provides hospitals the ability to track patients throughout ...
May 26 · 04:20 min
The Care Progression Tile provides hospitals the ability to track patients throughout their inpatient stay.
May 26 · 04:20 min
05:15 min
#04 - Risk of Harm Tile Cover Image
The Risk of Harm Tile provides visibility to track variations in practice versus hospital ...
May 21 · 05:15 min
The Risk of Harm Tile provides visibility to track variations in practice versus hospital defined care plans.
May 21 · 05:15 min
05:51 min
#03 - Seniors Care Tile Cover Image
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit ...
May 19 · 05:51 min
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit receive best practice care in ...
May 19 · 05:51 min
08:46 min
#02 - Discharge Planning and Escalation Tile Cover Image
The Discharge Planning Tile empowers rounding across the system by providing a fast way ...
May 14 · 08:46 min
The Discharge Planning Tile empowers rounding across the system by providing a fast way to review patients, log ...
May 14 · 08:46 min
06:34 min
#01 - Clinical Deterioration Tile Cover Image
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of ...
Aug 1 · 06:34 min
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of the most critically ill ...
Aug 1 · 06:34 min