FAQ's

If you would like to ask us a question regarding GE Healthcare Command Center Software, please contact us.

Features FAQ's

No, but this is a feature in development. Integrating Command Center Tile alerts with increasingly present unified communications tools for caregiver collaboration (e.g. Spok, ASCOM, Mobile Heartbeat and Volte) will allow for automated push notifications to staff devices, and in this way will support scaling of Expediter work.

Command Center software is hosted (in client data center or GE-provided cloud), integrated with LDAP or SSO, and available with 99.9% uptime. Client’s retain control and possession of their data. 70% of current deployments are in private cloud; 30% in public cloud. Each deployment features a high availability production environment, as well as a staging environment with distinct feeds for full redundancy.

Users access Command Center software through web browsers on PCs, phones, tablets, workstations on wheels, and shared screens using their normal credentials provided the device is behind the organization’s firewall.

Command Center software is integrated via HL7, FHIR, or APIs with existing software systems like patient record, lab, radiology, pharmacy, cardiology, oncology, orders and other information systems which are usually parts of the EMR; as well as staffing and PACS systems.

Yes. In some cases, Command Center software integrates data from multiple distinct EMR instances or EMR vendors.

No. This feature is in development. The database work has been completed in preparation to deploy Tiles in countries like Japan or Korea which require two-byte characters.

Yes, this is a feature in development. Ability to query the Tile data models by voice. For example: “Notify me if the next hemoglobin is below 11.”

General FAQ's

Command Center software includes data ingestion, longitudinal data model, user profile management, organizational configuration management, artificial intelligence engine, Tile History and Tiles.

Real Time Healthcare is a healthcare system in which stakeholders share, adopt and apply medical knowledge in real time. Real Time Healthcare enables improved care, accelerated workflows, streamlined business processes and a better balance of resources with demand.

There are several fundamental differences between Command Centers and Electronic Health Records (EMR.) Put simply, an EMR shows what's been done historically, and Command Center software helps predict by operating in near real time.

An EMR is a collection of patient and population electronically stored health information in a digital format. These records can be shared across different health care settings. Several tools have been developed that attempt to consolidate EMR data into meaningful charts and insights.

Command Center software can save care-teams precious time from having to dig through an EMR to understand which patients are not receiving care as intended by protocol. Information is presented at-a-glance so they can determine where and when to focus attention in the constantly changing situation on patient care acute units.

Leading providers with these legacy smaller centres are already replacing them with command centres. These new centres are multi-purpose and scalable. They manage patients into, through and out of the hospital. They manage patient safety and experience, not just bed management or transfers. They include care management and strategy not just housekeeping and transport. They also incorporate predictive and prescriptive decision support tools, not just dashboards from IT systems.

Command Center software is used in over 300 hospitals in the US, Canada, UK and The Netherlands including The Johns Hopkins Hospital, Humber River Hospital, OHSU Health, Tampa General Hospital, Duke, Providence, Virginia Mason Franciscan Health, AdventHealth, HCA North Carolina, HCA Palm Beach and Thomas Jefferson Health.

Integration time varies with each healthcare situation. We would love to speak with you about the needs of your organization. Please contact us to setup a demo and discussion.

We would love to speak with you about the needs of your organization. Please contact us to setup a demo and discussion.

Outcomes FAQ's

Command Center programs have a meaningful impact on organizational culture. The design-thinking approach brings together groups of multi-disciplinary stakeholders to innovate, solve problems, and find ways of better working together. The Command Center itself forms a centre of gravity for operations and continuous improvement, and it becomes a source of pride for the organization.

Command Centre Tiles align stakeholders across the enterprise to a single version of the Truth. They break down barriers between departments and eliminate the siloed working that often causes inefficiency and sub-optimal decision-making.

By enabling a more efficient operation, Command Centre programs tend to free staff of much of the wasted time and rework they experience throughout the day. This has allowed staff to spend more time on the value-added parts of their role.

Organizations invest in Real Time Healthcare capabilities to improve quality and efficiency. This includes positive ROI and a reasonable pay-back period. Johns Hopkins, Humber River, OHSU, Tampa General, and Virginia Mason Franciscan have publicly released results from this work. Each has reached break-even in 12 – 18 months on the way to a 4:1 or greater ROI by year 5.

With better information at their fingertips and better visibility to demand, pressure and risk, hospitals with Command Centre can deliver a more predictable and consistent experience to their patients with less time spent waiting unnecessarily or receiving care in a suboptimal setting.

Tiles FAQ's

Tiles are Real Time healthcare "apps" within Command Center software. They optimize and put hospital data to work.

crop-patient-manager-perinatal-module

Patient Manager Tile is a personalized Command Center for every caregiver. It digitizes the patient journey for all patients so care-teams and departments can create their own curated lenses on the action in order to, for example, identify the most important discharges to break current patient flow bottlenecks, orchestrate efficient care progression, reduce excess days, and anticipate and resolve risks to protocol compliance.

Because the Tile updates constantly, the entire care team can see the same critical information, at the same time… which shifts conversations from collecting information to problem solving. Each user sets and saves profiles based on their interest.

Enables staff to quickly understand the current and near-term balance of staffed bed capacity. Users easily navigate through unit, level of care, service, hospital, division, region, etc. to understand the bed balance from census to targeted admits, pending discharges, transfers and room cleaning in process, blocked beds and patients at a mismatched level of care.

Discharge Planning Tile facilitates effective discharge planning and coordination of post-acute needs by putting all relevant information in one place such as dates (admit, GMLOS, anticipated discharge, discharge order), possible dispositions, and pending orders.

This enables high-speed coordination during rounding and ad-hoc discussions. The Tile’s “smarts” focus attention on critical path tasks essential for on-time post-acute placement.

Observation Management Tile creates what some users call a “virtual observation unit” by adding key information including mismatches between provider and care management classification, risk of breaching 48-hour or two-midnight rule based on payor and pending tasks, and other indicators of misclassification.

The Unit or Ward Link Tile organizes information from all Tiles into a view optimized for each nursing unit or service. Information from all live Tiles is pulled into a single row for each bed or patient.

Expediter Tiles give real time situational awareness and enable immediate action to expedite patient-specific activity such as delayed labs, imaging or consults.

There are several Expediter Tiles:

  • Capacity Expediter. Enables staff to quickly understand the current and near-term balance of staffed bed capacity. Users easily navigate through unit, level of care, service, hospital, division, region, etc. to understand the bed balance from census to targeted admits, pending discharges, transfers and room cleaning in process, blocked beds and patients at a mismatched level of care.
  • ED Expediter. Provides real time situational awareness of recent ED arrival patterns, current pressure and break-down of patients waiting for labs, imaging, consults and beds; and it provides patient-level alerts for delays as well as frequent flyers, readmission risk, missing paperwork, etc.
  • Transfers Expediter. Provides real time awareness of patients waiting to enter and exit the health system or move between facilities. Moreover, it helps the team to drive the next step from physician-to-physician discussions through admission, bed assignment and arrival. The Tile also highlights opportunities to reroute patients based on current capacity constraints.
  • Imaging Expediter. Provides current and predicted utilization of selected imaging modalities, prioritizes the queue of inpatient scans according to each hospital’s desired configuration, pinpoints patient-readiness issues which will disrupt smooth flow, and highlights when the read of completed scans is delayed.
  • Boarders Expediter. Helps to expedite movement of delayed patients who are boarding in places like ED, OR, PACU and Direct Admissions. The Tile spotlights these patients, suggests matching beds when one is available but not assigned, alerts when an assigned bed is clean but transport hasn’t been called, and highlights rare issues like patients with both an admit and discharge order.

Imaging Growth Tile helps to optimize imaging volume and flow by providing scheduled and forecasted volume for the next two weeks, including predicted no-shows, along with anticipated open slots to highlight future days which are not filling as expected (all built from patient-level data, not statistics).

Moreover, the Tile pinpoints readiness issues (like missing or contraindicated labs, and wrong IV location) which may disrupt patient flow.

Surgical or Procedural Growth Tile helps to optimize surgical volume and flow by providing scheduled and forecasted case load for the next two weeks along with anticipated open time and downstream bed requirements (all built from patient-level data, not statistics).

Moreover, the Tile pinpoints readiness issues (like missing or contraindicated labs) which may disrupt patient flow on the day of surgery or procedure.

Census and Staffing Forecast Tile suggests opportunities to rebalance staffing over the next 7-10 days by comparing predicted unit-level census (derived with machine learning) with scheduled staffing and predicted call-outs. Easy to organize for a certain level-of-care or service-line across facilities.

Tiles update every 30 seconds. (They change while you’re looking at them, like airport signage boards)

National Capacity System Tile is proven state-wide in Oregon and Florida; and province-wide in Saskatchewan. 

Features

  • Extends across all health resources, etc. Current deployments include acute hospitals, psych hospitals, rehab hospitals, LTACs and SNFs.
    scales across counties, regions, provinces, countries, etc. No PHI is ingested.
  • Scales to different information types. Current deployments include ICU beds, acute beds, specialty beds, vents, surge beds, COVID infection numbers, PPE data, with more being added.
  • Rapidly deployed and affordable. Total deployment takes ~30 days.
  • Each facility’s effort to send data takes less than 1 hour – we make it easy for them.
  • Supports emergency management with near-time reliable information instead of phone calls and aged excel sheets. This is essential when a region is overwhelmed by COVID, or hospitals need to be evacuated due to fire, flood or hurricane; mass casualty; earthquake, etc.
  • No patient identifiable information is collected.

Resources

14:48 min
#42 - User Interface with Ensues' Co-Founder and CEO Mitra Sangroula Cover Image
In this podcast, Jeff Terry, is joined by Mitra Sangroula, the founder and CEO of Ensue, ...
Sep 2 · 14:48 min
In this podcast, Jeff Terry, is joined by Mitra Sangroula, the founder and CEO of Ensue, which is a UI company. They’ll ...
Sep 2 · 14:48 min
20:09 min
#41 - Qventus CEO Mudit Garg on Real Time Healthcare Cover Image
In this podcast episode, Jeff Terry is joined by Mudit Garg, the CEO of Qventus. They’ll ...
Aug 9 · 20:09 min
In this podcast episode, Jeff Terry is joined by Mudit Garg, the CEO of Qventus. They’ll be discussing the vision for ...
Aug 9 · 20:09 min
15:23 min
#40 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Deputy MD, LeeAnne Elliott Cover Image
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by ...
Aug 2 · 15:23 min
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by LeeAnne Elliot, Deputy Medical ...
Aug 2 · 15:23 min
19:22 min
#39 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Sepsis Nurse Specialist, Clare Nandha Cover Image
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by ...
Jul 21 · 19:22 min
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by Clare Nandha, Lead Sepsis Nurse at ...
Jul 21 · 19:22 min
35:00 min
#38 - CEO Barb Collins on Clinical Apps for Safety & Quality at Humber River Hospital Cover Image
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's ...
Jul 13 · 35:00 min
In this podcast, Jeff Terry talks to Barb Collins about Generation 2 of Humber River's command center. They’ll cover a ...
Jul 13 · 35:00 min
21:07 min
#37 - Perinatal Care with Humber River Hospital's Dr. Andre LaRoche and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki ...
Jun 15 · 21:07 min
In this podcast episode, Jeff Terry is joined by Dr. Andre LaRoche and Jhanvi Solanki from Humber River Hospital. ...
Jun 15 · 21:07 min
16:11 min
#36 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Chief Nurse, Karen Dawber Cover Image
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be ...
Jun 3 · 16:11 min
In this podcast episode, Jeff Terry, along with Becky Knee from GE Healthcare will be speaking with Karen Dawber of ...
Jun 3 · 16:11 min
15:30 min
#35 - Dr. Peter Chang, VP of Care Transitions at Tampa General Hospital Cover Image
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General ...
May 10 · 15:30 min
In this podcast episode, Jeff Terry is joined by Dr. Pete Chang of Tampa General Hospital. They discuss regional Covid ...
May 10 · 15:30 min
22:19 min
#34 - Patient Deterioration with Humber River Hospital's Dr. Susan Tory, Jane Casey and Jhanvi Solanki Cover Image
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi ...
Apr 27 · 22:19 min
In this podcast episode, Jeff Terry is joined by Jane Casey, Dr. Susan Tory, and Jhanvi Solanki from Humber River ...
Apr 27 · 22:19 min
13:05 min
#33 - Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, Assistant Vice President, Patient Flow of Duke University Health System Cover Image
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating ...
Apr 8 · 13:05 min
In this podcast, Jeff Terry is joined by Mary Martin, MPA, FACHE, and Chief Operating Officer and Matthew Rougeux, MHA, ...
Apr 8 · 13:05 min
20:28 min
#32 - Matthew Metsker, Director, Mission Control at Franciscan Health Cover Image
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of ...
Mar 24 · 20:28 min
In this episode Jeff Terry is joined by Matt Metsker, who is the Division Director of mission control at Virginia Mason ...
Mar 24 · 20:28 min
20:56 min
#31 - Dr. Matthias Merkel, Oregon Capacity System - The First Near-Time All-Hospital Bed Capacity System Cover Image
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health ...
Mar 3 · 20:56 min
In this podcast, Jeff Terry, GE Healthcare welcomes Dr. Matthias Merkel of Oregon Health and Science University. They ...
Mar 3 · 20:56 min
13:55 min
#30 - Dr. Jessica Schlicher, Physician on Duty Program at Franciscan Health Cover Image
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a ...
Mar 2 · 13:55 min
In this podcast Jeff Terry, GE Healthcare, is joined by Dr. Jessica Schlicher, who is a family medicine physician, and ...
Mar 2 · 13:55 min
12:20 min
#29 - Jen Naylor, Observation Pt Expediter at Tampa General Cover Image
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen ...
Feb 8 · 12:20 min
In this podcast episode Jeff Terry, CEO Command Centers, GE Healthcare interviews Jen Naylor, Managing Director, GE ...
Feb 8 · 12:20 min
10:20 min
#28 - Andy Day, Real Time Forecasting with Machine Learning Cover Image
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover ...
Feb 4 · 10:20 min
Andy Day and Jeff Terry provide examples for when AI is used in Forecasting. They cover examples including forecast ...
Feb 4 · 10:20 min
18:59 min
#27 - Ian Worden, MBA, MS, MA, HFMA, CPA, System Vice President and Chief Operating Officer, Virginia Mason Franciscan Health. Cover Image
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, ...
Feb 1 · 18:59 min
Join us for a podcast conversation between Jeff Terry, GE Healthcare and Ian Worden, System Vice President and Chief ...
Feb 1 · 18:59 min
17:34 min
#26 - Mary Alice Ragsdale, MSN, MBA, RN VP Operations COO, St. Anthony Hospital COO, Mission Control & Virtual Health Services​ Cover Image
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s ...
Jan 27 · 17:34 min
Interview with Mary Ragsdale, COO of Virginia Mason Franciscan Health, St. Anthony’s Hospital and Mission Control. Mary ...
Jan 27 · 17:34 min
20:49 min
#25 - Jim Scheulen, CAO, Johns Hopkins Capacity Command Center Cover Image
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity ...
Jan 21 · 20:49 min
On this podcast, Jeff is joined by Jim Scheulen, Chief Administrative Officer of Capacity Management and Emergency ...
Jan 21 · 20:49 min
11:37 min
#24 - Gabriella Devine, Treatment Team Workload at OHSU Cover Image
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment ...
Jan 13 · 11:37 min
Jeff Terry and Gabriella Devine discuss how OHSU Mission Control implemented Treatment Team Workload Tile, a new app ...
Jan 13 · 11:37 min
21:16 min
#23 - Meg Rivera, Tamas Fixler, Patient Manager at AdventHealth Cover Image
This episode describes the use, configuration and deployment of Patient Manager Tile at ...
Dec 22 · 21:16 min
This episode describes the use, configuration and deployment of Patient Manager Tile at eight AdventHealth hospitals in ...
Dec 22 · 21:16 min
11:01 min
#22 - Patient Manager Tile - A Personal Command Center for Caregivers Cover Image
This is Patient Manager, the Tile that puts a command center at every caregiver’s ...
Oct 29 · 11:01 min
This is Patient Manager, the Tile that puts a command center at every caregiver’s fingertips. Patient Manager helps ...
Oct 29 · 11:01 min
04:39 min
#21 - Patient Manager Tile - Profiles and Search Cover Image
It's so important that users can work at speed in the Patient Manager Tile. This video ...
Oct 15 · 04:39 min
It's so important that users can work at speed in the Patient Manager Tile. This video shows a bit about profiles and ...
Oct 15 · 04:39 min
04:19 min
#20 - Patient Manager Tile with Downgrade Module Cover Image
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
Who is ready and eligible for downgrade to another level of care? All information at once.
Oct 5 · 04:19 min
05:52 min
#19 - Advanced Illness Tile Cover Image
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced ...
Sep 28 · 05:52 min
The Real Time all-the-time Tile helps to manage the cohort of patients who have advanced illness and may be planning ...
Sep 28 · 05:52 min
07:02 min
#18 - Patient Manager Tile Introduction Cover Image
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary ...
Jul 14 · 07:02 min
The Patient Manager Tile a game changer for two reasons: it enables multidisciplinary teams to problem solve in Real ...
Jul 14 · 07:02 min
06:25 min
#17 - Procedural Snapshot Tile Cover Image
The Procedural Snapshot Tile provides situational awareness as well as patient-level ...
Jul 9 · 06:25 min
The Procedural Snapshot Tile provides situational awareness as well as patient-level actionable alerts to help keep ...
Jul 9 · 06:25 min
06:34 min
#16 - Obstetrics and Neonatal Tile Cover Image
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve ...
Jul 7 · 06:34 min
Following an evidence-based standard of care, the Obstetrics and Neonatal Tiles improve the situational awareness for ...
Jul 7 · 06:34 min
06:14 min
#15 - Anesthesia Exceptions Tile Cover Image
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex ...
Jun 30 · 06:14 min
The Anesthesia Exceptions Tile is used to coordinate and assist the flow of complex procedural cases across an array of ...
Jun 30 · 06:14 min
07:37 min
#14 - ED Expediter Tile Cover Image
The ED Expediter Tile is useful in advancing patients through emergency departments and ...
Jun 25 · 07:37 min
The ED Expediter Tile is useful in advancing patients through emergency departments and providing patient level alerts ...
Jun 25 · 07:37 min
06:02 min
#13 - Transfers Tile Cover Image
The Transfers Tile aggregates information on the individual patients queued to transfer ...
Jun 23 · 06:02 min
The Transfers Tile aggregates information on the individual patients queued to transfer into the system.
Jun 23 · 06:02 min
14:18 min
#12 - Discharge Barriers Tile Cover Image
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate ...
Jun 18 · 14:18 min
The Discharge Barriers Tile outlines the key actions the care team can take to facilitate patients who are identified ...
Jun 18 · 14:18 min
10:31 min
#11 - Boarders Tile Cover Image
The Boarders Tile provides facility and system level visibility to all inbound pressure ...
Jun 16 · 10:31 min
The Boarders Tile provides facility and system level visibility to all inbound pressure on the system to take patients ...
Jun 16 · 10:31 min
14:43 min
#10 - Capacity Snapshot Tile Cover Image
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after ...
Jun 11 · 14:43 min
The Capacity Snapshot Tile provides insight on bed capacity both in the moment and after we process decisions.
Jun 11 · 14:43 min
07:36 min
#09 - Critical Resources Tile Cover Image
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
From State-level to Unit-level, Real Time awareness of available beds.
Jun 9 · 07:36 min
06:46 min
#08 - Infectious Disease Tile Cover Image
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides ...
Jun 4 · 06:46 min
The Infectious Disease Tile was developed in response the COVID-19 pandemic. It provides visualization of patient load ...
Jun 4 · 06:46 min
05:08 min
#07 - Post Acute Placement Tile Cover Image
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement ...
Jun 2 · 05:08 min
The Post Acute Placement Tile is used to reduce excess days and facilitate outplacement of patients from an inpatient ...
Jun 2 · 05:08 min
06:49 min
#06 - Imaging Expediter Tile Cover Image
The Imaging Expediter Tile provides Real Time visibility to available capacity by ...
May 28 · 06:49 min
The Imaging Expediter Tile provides Real Time visibility to available capacity by modality and supports operational ...
May 28 · 06:49 min
04:20 min
#05 - Care Progression Tile Cover Image
The Care Progression Tile provides hospitals the ability to track patients throughout ...
May 26 · 04:20 min
The Care Progression Tile provides hospitals the ability to track patients throughout their inpatient stay.
May 26 · 04:20 min
05:15 min
#04 - Risk of Harm Tile Cover Image
The Risk of Harm Tile provides visibility to track variations in practice versus hospital ...
May 21 · 05:15 min
The Risk of Harm Tile provides visibility to track variations in practice versus hospital defined care plans.
May 21 · 05:15 min
05:51 min
#03 - Seniors Care Tile Cover Image
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit ...
May 19 · 05:51 min
The Seniors Care Tile helps ensure geriatric inpatients outside the geriatric unit receive best practice care in ...
May 19 · 05:51 min
08:46 min
#02 - Discharge Planning and Escalation Tile Cover Image
The Discharge Planning Tile empowers rounding across the system by providing a fast way ...
May 14 · 08:46 min
The Discharge Planning Tile empowers rounding across the system by providing a fast way to review patients, log ...
May 14 · 08:46 min
06:34 min
#01 - Clinical Deterioration Tile Cover Image
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of ...
Aug 1 · 06:34 min
The Clinical Deterioration Tile brings real-time, all-the-time awareness of the status of the most critically ill ...
Aug 1 · 06:34 min