FAQ's

If you would like to ask us a question regarding GE Healthcare Command Center Software, please contact us.

Features FAQ's

No, but this is a feature in development. Integrating Command Center Tile alerts with increasingly present unified communications tools for caregiver collaboration (e.g. Spok, ASCOM, Mobile Heartbeat and Volte) will allow for automated push notifications to staff devices, and in this way will support scaling of Expediter work.

Command Center software is hosted (in client data center or GE-provided cloud), integrated with LDAP or SSO, and available with 99.9% uptime. Client’s retain control and possession of their data. 70% of current deployments are in private cloud; 30% in public cloud. Each deployment features a high availability production environment, as well as a staging environment with distinct feeds for full redundancy.

Users access Command Center software through web browsers on PCs, phones, tablets, workstations on wheels, and shared screens using their normal credentials provided the device is behind the organization’s firewall.

Command Center software is integrated via HL7, FHIR, or APIs with existing software systems like patient record, lab, radiology, pharmacy, cardiology, oncology, orders and other information systems which are usually parts of the EMR; as well as staffing and PACS systems.

Yes. In some cases, Command Center software integrates data from multiple distinct EMR instances or EMR vendors.

No. This feature is in development. The database work has been completed in preparation to deploy Tiles in countries like Japan or Korea which require two-byte characters.

Yes, this is a feature in development. Ability to query the Tile data models by voice. For example: “Notify me if the next hemoglobin is below 11.”

General FAQ's

Command Center software includes data ingestion, longitudinal data model, user profile management, organizational configuration management, artificial intelligence engine, Tile History and Tiles.

Real Time Healthcare is a healthcare system in which stakeholders share, adopt and apply medical knowledge in real time. Real Time Healthcare enables improved care, accelerated workflows, streamlined business processes and a better balance of resources with demand.

There are several fundamental differences between Command Centers and Electronic Health Records (EMR.) Put simply, an EMR shows what's been done historically, and Command Center software helps predict by operating in near real time.

An EMR is a collection of patient and population electronically stored health information in a digital format. These records can be shared across different health care settings. Several tools have been developed that attempt to consolidate EMR data into meaningful charts and insights.

Command Center software can save care-teams precious time from having to dig through an EMR to understand which patients are not receiving care as intended by protocol. Information is presented at-a-glance so they can determine where and when to focus attention in the constantly changing situation on patient care acute units.

Leading providers with these legacy smaller centres are already replacing them with command centres. These new centres are multi-purpose and scalable. They manage patients into, through and out of the hospital. They manage patient safety and experience, not just bed management or transfers. They include care management and strategy not just housekeeping and transport. They also incorporate predictive and prescriptive decision support tools, not just dashboards from IT systems.

Command Center software is used in over 300 hospitals in the US, Canada, UK and The Netherlands including The Johns Hopkins Hospital, Humber River Hospital, OHSU Health, Tampa General Hospital, Duke, Providence, Virginia Mason Franciscan Health, AdventHealth, HCA North Carolina, HCA Palm Beach and Thomas Jefferson Health.

Integration time varies with each healthcare situation. We would love to speak with you about the needs of your organization. Please contact us to setup a demo and discussion.

We would love to speak with you about the needs of your organization. Please contact us to setup a demo and discussion.

Outcomes FAQ's

Command Center programs have a meaningful impact on organizational culture. The design-thinking approach brings together groups of multi-disciplinary stakeholders to innovate, solve problems, and find ways of better working together. The Command Center itself forms a centre of gravity for operations and continuous improvement, and it becomes a source of pride for the organization.

Command Centre Tiles align stakeholders across the enterprise to a single version of the Truth. They break down barriers between departments and eliminate the siloed working that often causes inefficiency and sub-optimal decision-making.

By enabling a more efficient operation, Command Centre programs tend to free staff of much of the wasted time and rework they experience throughout the day. This has allowed staff to spend more time on the value-added parts of their role.

Organizations invest in Real Time Healthcare capabilities to improve quality and efficiency. This includes positive ROI and a reasonable pay-back period. Johns Hopkins, Humber River, OHSU, Tampa General, and Virginia Mason Franciscan have publicly released results from this work. Each has reached break-even in 12 – 18 months on the way to a 4:1 or greater ROI by year 5.

With better information at their fingertips and better visibility to demand, pressure and risk, hospitals with Command Centre can deliver a more predictable and consistent experience to their patients with less time spent waiting unnecessarily or receiving care in a suboptimal setting.

Tiles FAQ's

Tiles are Real Time healthcare "apps" within Command Center software. They optimize and put hospital data to work.

crop-patient-manager-perinatal-module

Patient Manager Tile is a personalized Command Center for every caregiver. It digitizes the patient journey for all patients so care-teams and departments can create their own curated lenses on the action in order to, for example, identify the most important discharges to break current patient flow bottlenecks, orchestrate efficient care progression, reduce excess days, and anticipate and resolve risks to protocol compliance.

Because the Tile updates constantly, the entire care team can see the same critical information, at the same time… which shifts conversations from collecting information to problem solving. Each user sets and saves profiles based on their interest.

Enables staff to quickly understand the current and near-term balance of staffed bed capacity. Users easily navigate through unit, level of care, service, hospital, division, region, etc. to understand the bed balance from census to targeted admits, pending discharges, transfers and room cleaning in process, blocked beds and patients at a mismatched level of care.

Discharge Planning Tile facilitates effective discharge planning and coordination of post-acute needs by putting all relevant information in one place such as dates (admit, GMLOS, anticipated discharge, discharge order), possible dispositions, and pending orders.

This enables high-speed coordination during rounding and ad-hoc discussions. The Tile’s “smarts” focus attention on critical path tasks essential for on-time post-acute placement.

Observation Management Tile creates what some users call a “virtual observation unit” by adding key information including mismatches between provider and care management classification, risk of breaching 48-hour or two-midnight rule based on payor and pending tasks, and other indicators of misclassification.

The Unit or Ward Link Tile organizes information from all Tiles into a view optimized for each nursing unit or service. Information from all live Tiles is pulled into a single row for each bed or patient.

Expediter Tiles give real time situational awareness and enable immediate action to expedite patient-specific activity such as delayed labs, imaging or consults.

There are several Expediter Tiles:

  • Capacity Expediter. Enables staff to quickly understand the current and near-term balance of staffed bed capacity. Users easily navigate through unit, level of care, service, hospital, division, region, etc. to understand the bed balance from census to targeted admits, pending discharges, transfers and room cleaning in process, blocked beds and patients at a mismatched level of care.
  • ED Expediter. Provides real time situational awareness of recent ED arrival patterns, current pressure and break-down of patients waiting for labs, imaging, consults and beds; and it provides patient-level alerts for delays as well as frequent flyers, readmission risk, missing paperwork, etc.
  • Transfers Expediter. Provides real time awareness of patients waiting to enter and exit the health system or move between facilities. Moreover, it helps the team to drive the next step from physician-to-physician discussions through admission, bed assignment and arrival. The Tile also highlights opportunities to reroute patients based on current capacity constraints.
  • Imaging Expediter. Provides current and predicted utilization of selected imaging modalities, prioritizes the queue of inpatient scans according to each hospital’s desired configuration, pinpoints patient-readiness issues which will disrupt smooth flow, and highlights when the read of completed scans is delayed.
  • Boarders Expediter. Helps to expedite movement of delayed patients who are boarding in places like ED, OR, PACU and Direct Admissions. The Tile spotlights these patients, suggests matching beds when one is available but not assigned, alerts when an assigned bed is clean but transport hasn’t been called, and highlights rare issues like patients with both an admit and discharge order.

Imaging Growth Tile helps to optimize imaging volume and flow by providing scheduled and forecasted volume for the next two weeks, including predicted no-shows, along with anticipated open slots to highlight future days which are not filling as expected (all built from patient-level data, not statistics).

Moreover, the Tile pinpoints readiness issues (like missing or contraindicated labs, and wrong IV location) which may disrupt patient flow.

Surgical or Procedural Growth Tile helps to optimize surgical volume and flow by providing scheduled and forecasted case load for the next two weeks along with anticipated open time and downstream bed requirements (all built from patient-level data, not statistics).

Moreover, the Tile pinpoints readiness issues (like missing or contraindicated labs) which may disrupt patient flow on the day of surgery or procedure.

Census and Staffing Forecast Tile suggests opportunities to rebalance staffing over the next 7-10 days by comparing predicted unit-level census (derived with machine learning) with scheduled staffing and predicted call-outs. Easy to organize for a certain level-of-care or service-line across facilities.

Tiles update every 30 seconds. (They change while you’re looking at them, like airport signage boards)

National Capacity System Tile is proven state-wide in Oregon and Florida; and province-wide in Saskatchewan. 

Features

  • Extends across all health resources, etc. Current deployments include acute hospitals, psych hospitals, rehab hospitals, LTACs and SNFs.
    scales across counties, regions, provinces, countries, etc. No PHI is ingested.
  • Scales to different information types. Current deployments include ICU beds, acute beds, specialty beds, vents, surge beds, COVID infection numbers, PPE data, with more being added.
  • Rapidly deployed and affordable. Total deployment takes ~30 days.
  • Each facility’s effort to send data takes less than 1 hour – we make it easy for them.
  • Supports emergency management with near-time reliable information instead of phone calls and aged excel sheets. This is essential when a region is overwhelmed by COVID, or hospitals need to be evacuated due to fire, flood or hurricane; mass casualty; earthquake, etc.
  • No patient identifiable information is collected.

Resources

15:22 min
#47 - Long-Term Care Nurse Staffing Solutions with Rebecca Love, IntelyCare Cover Image
Nursing shortages combined with COVID have accelerated the nurse staffing crisis for both ...
Nov 22 · 15:22 min
Nursing shortages combined with COVID have accelerated the nurse staffing crisis for both acute and long-term care ...
Nov 22 · 15:22 min
16:06 min
#46 - Miranda Harris, Duke University Health System Cover Image
Get an insider perspective about how Duke University Health System uses their Care Hub ...
Nov 9 · 16:06 min
Get an insider perspective about how Duke University Health System uses their Care Hub Command Center to manage ...
Nov 9 · 16:06 min
16:04 min
#45 - Consulting Award Winners Cover Image
Three members of the GE Healthcare Command Center consulting team -- who were just ...
Nov 1 · 16:04 min
Three members of the GE Healthcare Command Center consulting team -- who were just recognized as Rising Stars by ...
Nov 1 · 16:04 min
12:28 min
#44 - Medication Management with Chief Medical Officer Dr. Colin Banas with DrFirst Cover Image
Making medication management frictionless helps health systems prevent negative outcomes, ...
Oct 11 · 12:28 min
Making medication management frictionless helps health systems prevent negative outcomes, adverse drug events and ...
Oct 11 · 12:28 min
12:50 min
#43 - Dosis Co-Founder and CEO Shiv Chhabra on Using AI to Transform Chronic Disease Management Cover Image
In this podcast Jeff Terry is joined by Shiv Chhabra, the CEO and founder of Dosis, which ...
Sep 22 · 12:50 min
In this podcast Jeff Terry is joined by Shiv Chhabra, the CEO and founder of Dosis, which is a company that helps get ...
Sep 22 · 12:50 min
14:48 min
#42 - User Interface with Ensues' Co-Founder and CEO Mitra Sangroula Cover Image
In this podcast, Jeff Terry, is joined by Mitra Sangroula, the founder and CEO of Ensue, ...
Sep 2 · 14:48 min
In this podcast, Jeff Terry, is joined by Mitra Sangroula, the founder and CEO of Ensue, which is a UI company. They’ll ...
Sep 2 · 14:48 min
20:09 min
#41 - Qventus CEO Mudit Garg on Real Time Healthcare Cover Image
In this podcast episode, Jeff Terry is joined by Mudit Garg, the CEO of Qventus. They’ll ...
Aug 9 · 20:09 min
In this podcast episode, Jeff Terry is joined by Mudit Garg, the CEO of Qventus. They’ll be discussing the vision for ...
Aug 9 · 20:09 min
15:23 min
#40 - Clinical Deterioration with Bradford Teaching Hospitals NHS Foundation Trust’s Deputy MD, LeeAnne Elliott Cover Image
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by ...
Aug 2 · 15:23 min
In the next installment of the Real Time Healthcare podcast, Becky Knee is joined by LeeAnne Elliot, Deputy Medical ...
Aug 2 · 15:23 min