GE HealthCare’s Dynamic Crisis Management Provides Enormous Value In ‘Normal Times’

Medtech Insight

31 Aug 2020
After coming of age during COVID-19, real-time decision support and virtualized care will become increasingly embedded in health care systems reported Medtech Insight.

While an enormous humanitarian tragedy, the pandemic has led to some positive outcomes including more collaboration among health systems, increased adoption of AI, and the virtualization of care. “The pressures from COVID accelerated the reinvention of health care that people like us have been working on for some time,” said Jeff Terry, GE HealthCare’s CEO of Clinical Command Centers.

One example of competing health systems working together is the Oregon Capacity System – a cloud-based virtual command center that tracks critical bed capacity and equipment regionally. It helped manage hospitalizations, ICUs, ventilators, negative pressure beds, and PPE across Oregon during COVID-19. 

The system was up and running in just two weeks. “It happened at record speed,” Terry said, partly due to the partnership GE Healthcare has with Oregon Health & Science University (OHSU). 

Command center technology is having an impact well beyond the pandemic. “The adoption of AI tools, the collaboration between health systems and the virtualization of care were either created for COVID or have been accelerated by it,” said Terry. “That will continue indefinitely, and that is good for the world.”  on key themes from GE HealthCare’s newly released survey findings. The study Reimagining Better Health 2023 features input from 7,500 patients and caregivers. It highlights big challenges facing healthcare today, including burnt-out healthcare workers, staff shortages, and low levels of trust in technology. It also provides insights that can be transformed into action to “build a bridge to the future state,” explained GE HealthCare president and CEO Peter Arduini. 

For example, to help alleviate caregiver burnout, AI can support clinicians by making it easier to utilize real-time data for decision-making. “AI is a tool that can help with triage, reduce or eliminate administrative tasks, allocate resources and allow clinicians to focus on patients,” said Catherine Estrampes, GE HealthCare’s US and Canada regional president and CEO.

GE HealthCare Command Center technology showcases how AI can be used as an intelligent assistant. As non-proprietary, vendor neutral systems focused on ensuring large-scale efficiency of operations, Command Centers can help health systems build better connections with caregivers and the patients they serve. 

“In a world of backlogs of patients and procedures, this interoperable solution has proven to work,” said Estrampes.
Jeff Terry, MBA, FACHE

Jeff Terry, MBA, FACHE

Founding CEO & Managing Principal