A Look Inside AdventHealth’s Massive New Command Center


1 Feb 2020

Command Centers Deliver Insight, Speed and Safety
To boost capacity and elevate care quality, forward-thinking health systems are relying on command center technology to coordinate across departments, empower clinicians, and streamline patient care delivery. Here’s a look at how two Florida health systems are using GE Healthcare’s Command Center platform to leverage both technology and human intuition.

In 2016, AdventHealth hit the red line at their Central Florida facilities, with a lack of capacity creating a critical need for the leadership team to rethink operations.
“At one point, we had to say, ‘We cannot accept any more patients,’” recalls Dr. Sanjay Pattani, executive medical director of Mission Control. “That made us really reflect on how we were doing things.”

Seeking to improve capacity management and patient flow, AdventHealth developed and deployed an operational command center called Mission Control. This 12,000 square foot facility uses real-time technology to pull patient and operational data from eight campuses, creating actionable insights for clinicians across the network.

“We needed to move from data to insights, and then ultimately move from insights to insights at scale,” shared Carlos Escobar Vice President of Market IT at AdventHealth.
At Tampa General Hospital, an operational command center known as CareComm enables caregivers to prioritize effectively, allowing them to treat the sickest patients first and then optimize care delivery to shorten patient wait times and hospital stays.

“Say five patients need MRIs. What would normally happen is five different team members would call radiology to get the MRI done. The radiology department would have no real idea of prioritization,” explained Dr. Peter Chang, vice president for care transitions at Tampa General.  “Now, the command center team can use predictive analytics and scoring systems to determine which patients are more ill, and which have an actual discharge barrier. They can make one call to radiology and say, ‘Do these MRIs in this order.’”

Those operational improvements across the system saved the hospital $10 million in just the first few months and reduced the average patient length of stay by more than half a day. Improving patient flow and care delivery has created capacity equivalent to adding 25 hospital beds – that leads to cost savings, quicker discharges and improved access to care.