Humber River Health’s Command Centre – Outcomes and Generation 3

With the goal of making every patient’s experience better, faster and safer, Humber River Health partnered with GE HealthCare to create Canada’s first "mission control” Command Centre.

The Command Centre is designed to monitor, measure, and analyze for risk. It empowers decision-makers with insights so they can make improvements and avoid adverse events. As a result, patients have shorter wait times and improved access to care.

By bringing together data, analytics, and human input, the Command Centre allows Humber River Health to provide patients with an environment that is safer, with seamless, high-reliability care.

Since the Command Centre’s launch, Humber has realized a 29 percent reduction in hospital harm, including a 10 percent decline in sepsis reported.

Other outcomes include:

34 percent decrease in the average time a patient waited in the emergency department before being placed in a bed
38 percent reduction in wait times for certain diagnostic test results
16 percent reduction in inpatient ultrasound wait times
Increased capacity equivalent to 35 additional beds
45 percent decrease in the time to clean inpatient beds
76 percent decrease in allied health initial assessments
41 percent decrease in inpatient Code Blues